RETURN, REFUND & EXCHANGE POLICY

You may return an item for excahnge after 14 days or receipt and for refund after 7 days of receipt and with all original packaging. To mail the product(s) back to us, please contact the customer service at orders@nimany.com for details on how to proceed with your return.

We will issue a refund for the original amount paid on the merchandise returned, excluding the shipping and handling fee unless we have made an error with your order.

Refunds will be issued on merchandise returned within 7 days of the initial purchase only. Refunds are issued only in the original form of payment. Certain products (Above $250) have a 7-10% restocking fee on returns due to the limitation of the inventory. Once the mentioned period it passed NIMANY is NOT responsible for any lost, damaged or stolen claims. At the time of promotions, multiple codes might be active at the same giving time but customer can NOT combine more than one code for each separate purchase. We can only issue retrospective adjustment on promotions that take place within 24 hours of the purchased item. Certain products are not refundable or exchangeable, please refer to each item's description.

Exchanges are allowed up to 14 days after purchase and are subject to availability. By the time your exchange order is processed, the item(s) you have requested may be sold out. Outbound Shipping charges will not be applied to your exchange order (Customers are responsible for inbound shipping fees only). This applies to standard ground shipping or other discounted express shippings. All earrings and some of the jewelry items (leather, ropes and etc) have a very delicate and high quality hardware that is protected by a clear film. Once this film is removed, we can no longer accept returns or exchanges on these items. We have provided specific sizes to avoid any of our customers running into issues like this. In case of earrings for hygiene purposes we can not exchange or refund any earrings wether the protective film is removed or still intact.

Tracking number is generated for each purchase within the United States. If the tracking number indicates that the item is lost, we will refund the purchase. However, if the tracking number indicates that the shipment has been delivered and the buyer has not received the item, it is the responsibility of the buyer to report the missing shipment to the courier for investigation. We are no longer responsible for the loss of items once it has been marked as delivered by the courier and signed by the receiver, we can provide additional support by opening an investigation with the proper agent.

Verification and order processing normally takes one business day. To prevent any shipping delays, please make certain that the billing information you have provided exactly matches your credit card issuing bank's records. All orders are subject to credit card authorization and verification prior to processing. For security purposes and as a protection to our customers, NIMANY reserves the right to cancel orders with an incorrect billing information in which you will not be charged.