RETURN, REFUND AND EXCHANGE POLICY

  • Except Newley released items*, Jewelry, hand bags and items that are indicated on their product description as non-refundable, you may return an item for excahnge after 14 days of receipt and for refund after 7 days of receipt in original packaging and arrangement. Please note that the 7 day or 14 day period is counted from the time that the package is marked delivered by the tracking number. In order to save the rights of limited quantity items for other customers there are no exceptions to the above grace period.
  • Once the mentioned period it passed NIMANY is NOT responsible for any lost, damaged or stolen claims.
  • To mail the product(s) back to us, please contact the customer service at orders@nimany.com for details on how to proceed with your return if your order qualifies for return or exchange. 
  • Items purchased on SALE are not eligible for refunds or exchanges.

    Certain products are exempt from all discounts due to their rare nature, not refundable or exchangeable, please refer to each item's description.
  • Exchanges are allowed up to 14 days after purchase and are subject to availability. By the time your exchange order is processed, the item(s) you have requested may be sold out. Outbound Shipping charges will not be applied to your exchange order (Customers are responsible for inbound shipping fees only). This applies to standard ground shipping or other discounted express shippings.
  • All earrings and some of the jewelry items (leather, ropes and etc) have a very delicate and high quality hardware that is protected by a clear film. Once this film is removed, we can no longer accept returns or exchanges on these items. We have provided specific size guides to avoid any of our customers running into issues like this. In case of earrings for hygiene purposes we can not exchange or refund any earrings wether the protective film is removed or still intact.
  • Tracking number is generated for each purchase. If the tracking number indicates that the item is lost, we will refund the purchase. However, if the tracking number indicates that the shipment has been delivered and the buyer has not received the item, it is the responsibility of the buyer to report the missing shipment to the courier for investigation. We are no longer responsible for the loss of items once it has been marked as delivered by the courier and signed by the receiver, we can provide additional support by opening an investigation with the proper agent.
  • Refunds will be issued on merchandise returned within 7 days of the initial purchase only. Refunds are issued only in the original form of payment. Certain products (Above $250) have a 7-10% restocking fee on returns due to the limitation of the inventory.
  • We will issue a refund for the original amount paid on the merchandise returned, excluding the shipping and handling fee unless we have made an error with your order.
  • Leather watches are none refundable or exchangable due to leather strap and sanitary reasons, Rubber watches are exchangable for store credits or similar watches. 
  • At the time of promotions, multiple codes might be active at the same giving time but customer can NOT combine more than one promotional code for each separate purchase.
  • We reserve the right to deny multiple or reaccurance of exchanges in one or total orders under one customer name.
  • We can only issue retrospective adjustment on promotions that take place within 24 hours of the purchased item.
  • We can only return to the initial address that we had sent your original item unless an address change request has been submited prior to the shipment of exchanged item. In order to issue a RMA and process a return customers must contact orders@nimany.com during the business hours to receive instructions on returns or exchanges if their order is eligible for it. Any unsoliciated shipment to any address found on our website or internet will be considered lost and NIMANY does not bare any responsbilities for that,.
  • Verification and order processing normally takes one business day. To prevent any shipping delays, please make certain that the billing information you have provided exactly matches your credit card issuing bank's records. All orders are subject to credit card authorization and verification prior to processing. For security purposes and as a protection to our customers, NIMANY reserves the right to cancel orders with an incorrect billing information in which you will not be charged.
  • Non-Refundable items: Certain items are extremely high demand and in order to reserve the right for everyone to be able to purchase time at an appropriate time, these items are not refundable. You can still return them for a store credit.
  • Gift Cards can not be combined with any promotions or discounts and they are not refundable, transferable to cash or redeemble with cash value. 
  • A repeated order placed on the same item and multiple return on the same item is considered fraud and we WILL NOT issue a refund or exchange on an item that has been purchased several times and returned. 
  • Once an item is shipped we can no longer make changes or amend or re-route the address. You must contact the shipping company and provide the tracking number and make that request.
  • While we strive to deliver our FedEx Ground service within 4-7 days, please note that in rare instances of unforeseen delays attributable to the shipping carrier, we cannot assume responsibility. In such cases, our commitment is to promptly refund the shipping fee as our sole recourse

 

* Newelry released items are the last collection that was released.