FREQUENTLY ASKED QUESTIONS
LOCATING AN ITEM ON THE WEBSITE
Please use the search bar in the upper-right corner of the website to search by item name, style number, or color. If you are unable to locate the desired item and have the item name and color, please chat with us in the bottom right hand corner of your screen or contact us at email@example.com.
IF YOUR DESIRED ITEM OR SIZE IS NOT AVAILABLE
Our website shows the real-time up-to- date inventory of all our warehouses. If your desired size or item is out of stock, that is the case across all warehouses and we don’t have that specific item.
Please view our size guide for information about the fit of our products.
DO YOU SHIP TO...
We ship to all countries that FedEx & UPS ships to you with a few exceptions, please review the list here.
LOST, STOLEN AND DAMAGED ITEMS...
If an items arrives damaged we need to be notified immediately (please refer to terms and conditions). Once the proper and timely notification along with visual references of the damaged item has been sent we will send the replacements. If your package has been stolen or miss-placed, we have to open an investigation ticket with FedEx (or any other shipping company that was used) and once we have a resolution and proof we will further assist you with replacement. If your items are lost, damaged or misplaced after the mentioned period and during the course of usage NIMANY is not responsible for its replacement.
IF AN ITEM IS SOLD OUT HOW CAN I PUT MY NAME ON THE WAITING LIST...
Once a product is sold out there is a section right below the product detailed page where you can input your email to be notified once we receive the new batch. It is highly recommended that you do this since the replacement items could sell out quick as well.