We accept American Express, Visa, MasterCard, Discover and PayPal for online purchases. For any issues concerning your online order, please contact us at For in Person purchases please refer to Pacific Rug Gallery. If a specific rug is not in stock and you are interesting in purchasing a similar design and style, your card will be charged in full upon placing your order. We will then get in touch with you regarding the production and delivery time. 

Shipping Policy in USA
All in stock items will ship within 2-3 business days if the order is placed by 12:00pm EST. We offer free ground shipping on all orders.

Shipping & In Person viewing in Canada
We do offer a free in-home delivery and design trial service for all Nima Behnoud ™ / Pacific Rug Gallery Collaboration Rugs purchased in Vancouver, Canada. Please contact Pacific Rug Gallery at

1478 Marine Drive, North Vancouver, B.C. V7P 1T6 - (604) 986 – 8585 - Hours of operations are Mon – Sat: 10:00 to 18:00 / Sun: 11:00 to 17:00

Return Policy
When you select a NIMA BEHNOUD / Pacific Rug Gallery Collaboration design, you can have the confidence that you’ve chosen a product of unique design and quality. We want you to be satisfied and pleased with your purchase. If something’s not right, we can help you make an exchange or make a return for store credit within 7 days of purchase.  

The rug must be in the original condition, unused, and shipped in the original return bag and packing provided inside each rug. Please retain original receipt and all merchandise tags for any item that you wish to return. Pacific Rug Gallery reserves the right to refuse returns or exchanges of any items that are not in the original condition due to damage or misuse by the client. For additional information please contact:

After the rug is inspected and approved for a refund, we will issue an online store credit usable at No exchange or return will be accepted after 7 days.  Only regular priced items are eligible for a refund. Please note all made to order, custom and discounted items are FINAL SALE and not eligible for return. The full value of a rug swatch will be credit.

How to care for your Nima Behnoud Rugs.
Our rugs are for indoor use only. To preserve the life of the rug we recommend: to avoid direct exposure to sunlight, to rotate your rug every 3 months to avoid uneven fading and wear, use a rug pad to preserve the life of the rug and remove spills immediately with clean, damp cloth. For harder to remove stains, please send rug out for professional cleaning. To store your rugs, please roll the rug front side out and place into airtight plastic bag and place in dry area.